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SHIPPING POLICY

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Shipping Options:

 

ULYANA ASTER Pty Ltd offers the following shipping options to all customer:

For all Australian and International orders we use Australia Post or DHL.

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Your tracking number will be emailed to you as soon as your order has been processed.

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Delivery Times:

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ULYANA ASTER Pty Ltd aims to get all orders dispatched within 2-3 business days of you placing your order.

ULYANA ASTER Pty Ltd does not ship orders on public holidays and/or weekends.

 

The general estimated delivery timeframes are as follows:

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• AUSTRALIA STANDARD: 4-8 business days

• AUSTRALIA EXPRESS: 3-6 business days

• INTERNATIONAL STANDARD: 13-15 business days to major metro areas

• INTERNATIONAL EXPRESS: 7- 10 business days to major metro areas

 

The above delivery timeframes should be used as a guide only. 

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Please note that due to the ongoing COVID-19 situation longer than usual delivery times are to be expected.

These delays are occurring due to factors such as:

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• fewer national and international flights 

• restrictions and capacity constrains in most countries causing delays

• items may be held longer than usual by Australian and overseas customs authorities

• some countries are not currently accepting parcels

• all delivery time estimates are for metro destinations – items sent to regional and rural locations will likely take longer

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Please understand that circumstances can change quickly and are beyond our control.

For an estimate on International delivery times with Australia Post please go here.

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**International Customers Please Note Below**

 

Import taxes:

 

You may have to pay import taxes and/or customs duties in your country before your item can be cleared and delivered to you. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly from your country's customs. ULYANA ASTER Pty Ltd. does not take responsibility for these extra charges.

 

Declaration of Value and Product Description:

 

ULYANA ASTER Pty Ltd chooses to email your invoice for the majority of shipping methods offered by ulyanaaster.com.  

 

Your shipping address, phone number and email address:

 

Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Ulyana Aster Pty Ltd is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.

 

All shipments to the countries serviced by Emirates Post and their subsidiaries (UAE, Saudi Arabia, Oman and Qatar) will require a full

P.O. box address to ensure a successful delivery, which is outlined by entering:

-       The words ‘P.O. Box’ and the P.O. box number in Address Line 1 (Any additional information such as street name is also encouraged)

-       Postcode

-       City

If any of these are missing the item may be returned either when processing at any of our AusPost/DHL terminals or by Emirates Post.

 

 

Customs information:

 

ULYANA ASTER Pty Ltd will not be liable for packages refused or held by customs for delivery. Ulyana Aster Pty Ltd does not take responsibility for any extra charged to the customer by customs/duty/VAT.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. 

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While ULYANA ASTER Pty Ltd takes great care in preparing and packaging your order we cannot guarantee that your package will arrive in perfect condition. Some countries conduct routine import inspections and may tamper with your package.

 

 

Returns:

 

Please note, if your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ULYANA ASTER Pty Ltd has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds will not be issued until the returned packages are physically in our warehouse.

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